General Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about
products and services.

Main Job Tasks and Responsibilities
deal directly with customers either by telephone or electronically.
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle inquiries and complaints
perform customer verification's
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
manage customers accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
manage administration
communicate and coordinate with internal departments
follow up on customer interactions